Privacy Policy

At Xane Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (https://xanesolutions.com) or interact with our services. By using our site, you agree to the terms outlined below.

1. Information We Collect

We may collect both personal and non-personal information based on your interaction with our website and services.

a) Personal Information

This may include:

  • Full name
  • Email address
  • Contact number
  • Company name
  • Job title
  • Social media handles (if provided)
  • Any other information voluntarily submitted via forms, emails, or chat

b) Non-Personal Information

This may include:

  • Browser type and version
  • IP address
  • Device information
  • Pages visited and time spent
  • Clickstream behavior
  • Cookies and usage data

2. How We Collect Information

We collect information through:

  • Website contact forms and inquiry submissions
  • Newsletter subscriptions
  • Social media engagement
  • Live chat or chatbot conversations
  • Cookies and analytics tools (e.g., Google Analytics, Meta Pixel)
  • Email communication or campaigns

3. How We Use Your Information

We use collected data to:

  • Respond to inquiries or service requests
  • Improve website performance and user experience
  • Send newsletters, offers, or marketing communications (with opt-out)
  • Analyze user behavior to improve our strategies
  • Customize content and services
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR Compliance)

We process your data under the following legal bases:

  • Consent – for newsletters or marketing communications
  • Contract – to fulfill service agreements or consultations
  • Legitimate Interests – to improve services, analytics, or security
  • Legal Obligation – for compliance with laws or regulations

5. Sharing & Disclosure of Information

We do not sell your personal data. We may share your information with:

  • Third-party service providers (email platforms, analytics tools, CRM)
  • Affiliates or partners helping deliver our services
  • Legal or regulatory authorities when required

6. Third-Party Tools & Services

We may use trusted third-party services including:

  • Google Analytics
  • Meta/Facebook Pixel
  • Mailchimp or similar email tools
  • CRM and lead management platforms

These tools have their own privacy policies. We recommend reviewing them individually.

7. Cookies Policy

Cookies are used to enhance your experience by:

  • Recognizing returning visitors
  • Measuring website traffic and performance
  • Personalizing content and services

Types of cookies we may use:

  • Essential cookies
  • Performance cookies
  • Functional cookies
  • Marketing/targeting cookies

You can disable cookies in your browser settings if desired.

8. Data Retention

We retain data only as long as necessary to:

  • Provide and improve our services
  • Meet legal or contractual obligations
  • Maintain business records

You may request deletion of your data, subject to legal constraints.

9. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of data
  • Withdraw consent for marketing
  • Object to processing or restrict use
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below.

10. Data Security

We take data protection seriously and implement measures such as:

  • SSL encryption
  • Secure data storage
  • Access control protocols
  • Regular system reviews

Despite our efforts, no online transmission is 100% secure. Use at your own discretion.

11. International Data Transfers

Your data may be stored or processed outside your country, including in countries that may not offer the same level of data protection. We ensure that all transfers comply with applicable data protection laws.

12. Children’s Privacy

Our website and services are intended for individuals 18 years or older. We do not knowingly collect data from minors. If such data is discovered, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website implies acceptance of the updated policy.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, reach out to us at:

📧 Email: contact@xanesolutions.com
🌐 Website: https://xanesolutions.com

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